ARTICLE 1 : Company
The brand “MADE IN THÉ” is a registered trademark, a SAS with a share capital of €15,000, whose registered office is located at 302 Chemin du Grand Babol, 13109 Simiane-Collongue, France. SIRET: 93464776900017
ARTICLE 2 : Application of These General Terms and Conditions of Sale
These general terms and conditions apply to any purchase made from MADE IN THÉ via its online store at www.grossiste-de-the.fr. To review the conditions applicable to an order, the customer may click at any time, even before placing an order, on “General Terms and Conditions of Sale.”
Placing an order implies the customer’s full and unconditional acceptance of these Terms and Conditions. These terms automatically apply to contractual relationships between the customer and MADE IN THÉ.
The customer declares that they have read and accepted these Terms and Conditions before confirming their order and, consequently, fully adhere to them.
ARTICLE 3 : Order Process
All orders are placed on the website www.grossiste-de-the.fr.
The customer selects products and adds them to their basket. Once the selection is completed, the customer validates the basket and the chosen payment method.
After accepting the Terms and Conditions and completing the payment, the order is subject to validation by MADE IN THÉ.
If the order is not validated, the customer will be informed and refunded.
An invoice is issued by MADE IN THÉ and available in the “My Account” section of the website. Upon request, the invoice can be sent by email or to the customer’s billing address. A confirmation email is sent upon order validation by MADE IN THÉ.
Pursuant to Law No. 80 336 of May 1, 1980, concerning retention of title, ownership and responsibility for the items transfer to the customer upon delivery.
ARTICLE 4 : Payment Methods and Pricing
A : Payment Methods
Payments for products can be made by bank transfer or credit card.
B : Pricing
Prices are expressed in Euros (€) and displayed excluding VAT (French VAT and any other applicable taxes).
The price indicated on product sheets excludes shipping costs. The price may vary depending on the quantity selected. Shipping fees vary based on the delivery location.
THE APPLICABLE SHIPPING RATES AT THE TIME OF ORDERING ARE AVAILABLE ON THE WEBSITE.
MADE IN THÉ reserves the right to modify its prices.
ARTICLE 5 : Delivery
The customer may choose to:
- Have the order delivered via UPS / COLISSIMO / CHRONOPOST to the address of their choice.
- Collect the order from a designated pick-up point.
National delivery: Once the order is validated by MADE IN THÉ, shipping and delivery operations are initiated. The order is delivered to the address provided by the customer. The customer is responsible for providing accurate delivery information. If incorrect or incomplete information leads to a failed or missed delivery, MADE IN THÉ cannot be held responsible. If returned due to an incomplete address, the customer may either update the address and pay for re-shipment or request a refund minus the initial shipping costs.
Transport Responsibility: The customer must check the package contents upon receipt and, if necessary, make reservations as follows:
- On the delivery receipt provided by the carrier, in the presence of the delivery person.
- By notifying MADE IN THÉ via a REGISTERED LETTER within two days of receiving the package AND by email at contact@madeinthe.fr.
Delivery Times: MADE IN THÉ will make every effort to deliver the products as soon as possible. Delivery times vary depending on the product and destination. If an order contains products with different delivery times, the longest time applies to the entire order.
IMPORTANT: IN CASE OF DAMAGE OR BREAKAGE
The carrier is responsible for the package’s integrity during delivery. The customer must verify the package’s contents and note any specific damages on the delivery receipt or electronic device provided by the carrier. The customer may also refuse the parcel if its integrity is compromised.
In all cases, the customer must notify MADE IN THÉ within 48 hours after receiving the package via email at contact@madeinthe.fr.
If all conditions are met, MADE IN THÉ will offer a replacement, a credit note, or a refund.
ARTICLE 6 : Stock and Out-of-Stock Situations
In case of stock shortages for an ordered product, MADE IN THÉ will inform the customer as soon as possible and offer different alternatives:
- Replacement of the out-of-stock product with an equivalent product at the same price.
- Refund of the unavailable products or the entire order, as per the customer’s choice.
If the shortage is temporary, the customer may choose to wait until the restock date is communicated. The customer can either accept and wait for the full order, request a partial cancellation, or cancel the entire order.
Article 7 : Product Return Conditions
1. Right of Withdrawal
In accordance with Article L221-18 of the Consumer Code, the customer has fourteen (14) days from receipt of the products to exercise their right of withdrawal without providing any reason or incurring penalties.
However, under Article L221-28 of the Consumer Code, the right of withdrawal does not apply to:
- Perishable products or those likely to deteriorate quickly.
- Products unsealed by the customer after delivery that cannot be returned for hygiene or health protection reasons (such as tea and herbal tea bags).
2. General Return Conditions
Returns are accepted only if:
- The products are returned in their original condition, unopened, undamaged, and in their sealed packaging.
- A return request has been made to MADE IN THÉ within fourteen (14) days of receipt.
- The product was defective or non-compliant upon delivery.
Returns must be pre-approved by MADE IN THÉ, and a return number must be provided before shipment.
3. Return Procedure
To initiate a return, the customer must:
3.1 / Contact MADE IN THÉ’s customer service via email at contact@madeinthe.fr or phone at +33 (0)4.22.91.35.75 to obtain a return number.
3.2 / Fill out the Withdrawal Form.
Return the products to the specified address with the return number and purchase invoice.
– To Made In Thé, 209 Rue du Bouleau – Porte 3, 13109 Simiane Collongue, France. By email to contact@madeinthe.fr
I/We (*) hereby notify you/us (*) of my/our (*) withdrawal from the contract for the sale of the goods (*) below:
- Ordered on (*) / received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of the consumer(s) (only in the case of notification of this form on paper)
- Date
(*) Delete if not applicable.
3.3 / Return Products
Return the Products to the following address: 209 Rue du Bouleau – Porte 3, 13109 Simiane Collongue, France, accompanied by the return number and the purchase invoice.
The cost of returning Products is borne by the Customer, except in the case of a proven defect or non-conformity of the Products.
4. Refunds
Upon receiving and verifying the returned products, MADE IN THÉ will refund the customer within fourteen (14) days, provided return conditions are met. Refunds will be made using the same payment method as the initial order unless agreed otherwise.
5. Exclusions
No returns or refunds will be accepted for:
- Opened products after delivery.
- Products damaged after receipt.
- Unauthorized or late returns.
ARTICLE 8 : Applicable Law and Dispute Resolution
Consumer Mediation Service: FCD – 12 Rue Euler – 78008 Paris, France
Consumer disputes will be settled amicably in accordance with Articles L611-1 to L641-1 and R612-1 to R616-2 of the Consumer Code.
In the event of an unresolved dispute between the Professional and the Consumer, the Consumer may refer the matter to the Consumer Mediator. Before referring the matter to the Consumer Mediator, the Consumer must have already attempted to resolve the dispute directly with the Professional by means of a written complaint, or have made a complaint in accordance with the terms of the contract concluded with the Professional.
Consumer mediation is an out-of-court settlement of consumer disputes.
If the conditions are met, a consumer mediation will take place according to a precise process and the texts in force.
To find out more: http://www.fcd.fr/
To contact the consumer mediator:
Important: Never send defective, disputed or refundable items to the Consumer Mediator. Never send original documents to the Consumer Mediator. Please make copies.
Applicable law and jurisdiction
These general terms and conditions of sale are governed by French law. If any clause of these terms and conditions is found to be null and void, this shall not affect the validity of or compliance with these terms and conditions. In the event of persistent disagreement concerning these terms and conditions, and failing amicable agreement, any dispute will be referred to the competent French courts.
Refund deadlines
In the event of a refund following a dispute, we undertake to refund the amount agreed with our customer service department without undue delay and no later than fourteen days from the date on which you agreed in writing to the refund with our customer service department. In the event of a refund in exchange for returned goods, we may defer the refund until we have received the goods or until you have provided proof of shipment of the returned goods, whichever comes first. For credit card refunds, please note that interbank delays may delay the actual credit to your account by a few days.